HowToPre-Contractual and Withdrawal Information Annex
This Annex sets out the pre-contractual information required for consumer purchases under OUG no. 34/2014 (transposing Directive 2011/83/EU on consumer rights) and is incorporated by reference into the HowToRomania Terms of Service (the "Terms"). It applies only to purchases made by a consumer (a natural person acting outside a trade, business, craft or profession). Defined terms have the meaning given in the Terms. A Romanian translation is available at howtoromania.io/ro/consumer-information; the English version is binding, subject to mandatory consumer-protection law.
1. Identity And Contact Details of the Trader
1.1Trader (profesionist): IPATE LAURENȚIU-SORIN PERSOANĂ FIZICĂ AUTORIZATĂ (PFA), a Romanian sole trader (persoană fizică autorizată), with its headquarters in Bucharest, 27-33 Schitu Măgureanu Bulevard, building C, 3rd Floor, apartment 116, 1st District, Romania, registered with the Trade Registry under no. F2021002015407, EUID ROONRC.F2021002015407, having sole registration code (CUI) 44705062, Email: hello@howtoromania.io.
1.2We do not currently publish a dedicated customer-service telephone number; email is our primary channel for pre-contractual and post-contractual communication, and we retain correspondence on a durable medium (your mailbox and our records).
2. Main characteristics of the Service
2.1The Service is a pay-as-you-go API and MCP server providing automated access to structured data drawn from official Romanian public sources (company records, financial statements, legal representatives, court cases, legislation) and e-Factura validation, generation, parsing and PDF-rendering tooling, as described in Section 3 of the Terms. Credits are a form of digital content/digital service, not a physical good, and are supplied electronically to your API key immediately on purchase.
3. Total price
3.1The total price, including all taxes, is shown at checkout before you confirm your order, together with the quantity of credits purchased and the price per credit or per pack, as published on the website and in the API documentation. No delivery, postal or other additional costs apply beyond the purchase price, because credits are supplied electronically.
4. Payment, supply and complaint-handling arrangements
4.1Payment is made by card or other method supported by Stripe at the time of purchase. Credits are supplied immediately on successful payment by crediting your API key's balance; there is no separate delivery date because supply is instantaneous. Complaints can be raised at hello@howtoromania.io; we aim to acknowledge a complaint within 5 business days and resolve it within 14 days where reasonably possible.
5. Right of withdrawal: conditions, time limit and procedure
5.1You normally have 14 days from the date of purchase to withdraw from the purchase without giving any reason, in accordance with art. 11(1) of OUG no. 34/2014. To exercise this right, email hello@howtoromania.io with your key's registered email address, the date of purchase, and a clear statement that you wish to withdraw; you may use the model withdrawal form in Section 7 below, but you do not have to.
5.2Because credits are digital content/a digital service supplied immediately, the right of withdrawal is lost once we have begun supplying the credits (that is, once your balance is credited) if you have given your prior express consent to immediate supply and have acknowledged that you thereby lose your right of withdrawal. We only offer immediate supply: as a consumer, you can complete a purchase only after you have given that express consent and acknowledgment on the checkout page. If you do not wish to give them, do not complete the purchase. We confirm the purchase, including your consent and acknowledgment, on a durable medium (a confirmation email), and we keep a record of your consent for 3 years from the purchase.
5.3If you withdraw before any part of your purchased credits has been used, we refund the full price paid, using the same payment method you used, normally within 14 days of receiving your withdrawal request. If you have used part of your purchased credits before withdrawing, you are not entitled to withdraw from that purchase to the extent credits have already been supplied and consumed with your consent, but any unused purchased credits from that same purchase remain refundable under Section 7 of the Terms.
6. Circumstances in which the right of withdrawal is lost
6.1In accordance with art. 16 of OUG no. 34/2014 (the right of withdrawal for digital content and digital services), the right of withdrawal is lost once supply of the digital content/service has begun with your prior express consent and acknowledgment that you thereby lose that right, as described in Section 5 above. Free credits are not a paid purchase and carry no withdrawal right or refund entitlement.
7. Model withdrawal form
7.1You may (but do not have to) use this form. Complete and send it only if you wish to withdraw from the contract.
7.2To: IPATE LAURENȚIU-SORIN PERSOANĂ FIZICĂ AUTORIZATĂ (PFA), hello@howtoromania.io
7.3I hereby give notice that I withdraw from my contract for the supply of the following digital service/content: [credits purchased]
7.4Ordered on / purchased on: [date]
7.5Name of consumer: [name]
7.6API key / account email: [email]
8. Legal and commercial guarantees; no after-sales service
8.1Because the Service supplies digital content/a digital service, not tangible goods, the statutory two-year conformity guarantee for goods under OUG no. 140/2021 does not apply in the same form; your statutory rights in respect of digital content/digital services that does not conform to the contract remain available under OUG no. 141/2021 (transposing Directive (EU) 2019/770 on contracts for the supply of digital content and digital services) and other applicable Romanian consumer-protection law. We do not offer a separate commercial guarantee or after-sales service beyond ordinary customer support at hello@howtoromania.io.
9. Duration and termination
9.1Each credit purchase is a one-off transaction, not a subscription or contract of indefinite duration; there is no minimum contract duration or automatic renewal. You may stop using the Service at any time as described in Section 13 of the Terms.
10. Out-of-court dispute resolution
10.1You may refer a dispute to the Autoritatea Națională pentru Protecția Consumatorilor (ANPC) (anpc.ro) or to another competent alternative dispute resolution (ADR) entity, in accordance with Government Ordinance no. 38/2015, before or instead of going to court. The European Commission's Online Dispute Resolution platform has been discontinued; if a successor platform exists at the time of your dispute, we will tell you how to access it on request.
11. Relationship with the Terms
11.1This information forms an integral part of the distance contract between you and us and cannot be changed except by express agreement of both parties, in accordance with art. 6(5) of OUG no. 34/2014. In case of conflict between this Annex and the Terms regarding consumer pre-contractual information, this Annex prevails to the extent of the conflict, solely as against a consumer.